Effective Date: 09/04/2025

Welcome to Chougdalitravel.com. This User Account Policy outlines the terms and conditions governing the creation, use, and management of user accounts on our platform. By registering an account, you agree to comply with this policy.

1. Account Creation

  • Personal Information Collected: To create an account, users must provide their first name, last name, email address, and phone number.
  • Email Verification: An email verification process is mandatory to activate your account, ensuring the security and authenticity of the provided email address.
  • Age Requirement: There is no minimum age requirement for account creation.

2. Account Usage

Registered users have access to the following functionalities:

  • Account management
  • Profile management
  • Booking management
  • Itinerary customization
  • Creation of referral links
  • Access to live chat support
  • Additional features as introduced

User Restrictions:

Users are prohibited from:

  • Engaging in illegal activities or violating applicable laws.
  • Infringing upon the rights of others, including intellectual property rights.
  • Uploading or distributing malicious software or content.
  • Attempting to gain unauthorized access to other user accounts or Chougdalitravel.com systems.
  • Using the platform for unauthorized commercial purposes.
  • Engaging in activities that disrupt or interfere with the platform’s functionality.

3. Security Measures

  • Password Requirements: Passwords must meet the following criteria:
    • Minimum length: 8 characters
    • Maximum length: 16 characters
    • Include at least one uppercase letter, one lowercase letter, one number, and one special character.
  • Two-Factor Authentication (2FA): 2FA is available to enhance account security but is not mandatory.
  • Unauthorized Access: If you suspect unauthorized access to your account, promptly contact us at contact@chougdalitravel.com. We will deactivate your account until the issue is resolved.

4. Account Termination

We reserve the right to suspend or terminate accounts under the following circumstances:

  • Violation of this User Account Policy or our Terms of Service.
  • Engagement in fraudulent or abusive activities.
  • Extended periods of inactivity.
  • Compliance with legal obligations or law enforcement requests.

Termination Process:

In the event of a policy violation:

  1. The account will be temporarily deactivated, and the user will be notified via email, providing an opportunity to appeal.
  2. If no response is received within two days, the account will be permanently deleted.

5. Data Privacy

For information on how we collect, use, and protect your data, please refer to our Privacy Policy.

6. Communication

  • By creating an account, you consent to receive service-related communications, such as booking confirmations and account notifications.
  • You may opt out of promotional emails by following the unsubscribe instructions included in each email.

7. User Responsibilities

  • Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their accounts.
  • Additional guidelines and responsibilities are outlined within the user portal.

For any questions or concerns regarding this policy, please contact us at contact@chougdalitravel.com.

Chougdalitravel.com reserves the right to update this User Account Policy at any time. Continued use of the platform constitutes acceptance of any changes.