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Policies

Our policies

Privacy, terms, cancellation and more, in one place.

Privacy Policy

Last updated: 09/04/2025

1. Introduction & Scope

Chougdali Travel (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make bookings with us. We comply with Morocco’s Law No 09‑08 of February 18, 2009 on the protection of individuals with regard to the processing of personal data and its implementing Decree No 2‑09‑165 of May 21, 2009.

2. Data Controller

Chougdali Travel

Address: 3EME ETAGE APPARTEMENT N°14, ZENITH BUSINESS RUE MOUSLIM LOT BOUKAR, Marrakech 40000

Email: contact@chougdalitravel.com

3. Personal Data We Collect

We collect the following personal data directly from you:

  • First name and last name
  • Email address
  • Telephone number

How We Collect

  • Booking forms on our website

4. How We Use Your Data

We use your personal data for the following purposes:

  • Booking Management: To process and confirm your tour, activity, or transfer bookings.
  • Communications: To send booking confirmations, service updates, and important notices.
  • Site Analytics: To analyze site usage and improve our services.

5. Data Sharing & Disclosure

At present, we do not share your personal data with any third parties.

6. Data Storage & Security

  • Storage Location: Your data is hosted on third‑party servers provided by Hostinger.
  • Security Measures:
    • SSL/TLS encryption for data in transit
    • Encryption of sensitive fields (e.g., passwords) at rest
    • Role‑based access controls to restrict internal access

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected (e.g., active bookings) or as required by law.

8. Your Rights

Under Law No 09‑08, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure of your data
  • Object to or restrict processing

To exercise these rights, please contact us at contact@chougdalitravel.com.

9. Cookies & Tracking

We currently do not use cookies or similar tracking technologies. Should we introduce cookies in the future (e.g., for analytics or marketing), we will publish a separate Cookie Policy and obtain any required consents.

10. Policy Updates

We may update this Privacy Policy from time to time.

  • The “Last updated” date at the top will reflect any changes.
  • We will notify you of significant changes by email and via a banner on our website.

11. Contact & Complaints

If you have questions or wish to lodge a complaint about our data practices, please contact us at:

contact@chougdalitravel.com

You may also file a complaint with Morocco’s National Commission for the Protection of Personal Data (CNDP).

Terms & Conditions

Last updated: 09/04/2025

Welcome to Chougdali Travel! By using our website and booking our services, you agree to the following Terms and Conditions. Please read them carefully before confirming your reservation.

1. Booking & Payment

  • Accepted Payment Methods: We accept payments through PayPal.
  • Payment Timing: Full payment is required at the time of booking. Bookings without payment are not considered complete.

2. Booking Confirmation & Modifications

  • Confirmation: A booking is only confirmed once you receive a confirmation email from our official address: contact@chougdalitravel.com.
  • Modifications:
    • Tours, Excursions & Activities:
      • Modifications are allowed between the time of booking and the confirmation email.
      • Additional changes can be made within 7 days after confirmation.
    • Transfers:
      • Modifications are permitted up to 1 hour before the scheduled departure time.
    • To request modifications, please contact us via email at contact@chougdalitravel.com.

3. Cancellations & Refunds

4. Service Delivery & Liability

  • We strive to deliver a smooth travel experience. However, Chougdali Travel is not responsible for:
    • Weather conditions that affect travel or scheduled activities
    • Delays or service issues caused by third-party providers (e.g., camps, hotels, activity operators)
    • Political or governmental disruptions
  • Cap on Liability:
    • We shall not be liable for any indirect, incidental, or consequential damages.
    • Our total liability is capped at the amount paid for the specific service in question.

5. Customer Obligations

  • Customers are expected to:
    • Arrive on time at the designated meeting point
    • Follow instructions provided via email or by our guides
    • Hold valid and legal travel documentation (e.g., passport, national ID)

6. Intellectual Property

  • All content on this website, including logos, service descriptions, team profiles, customer reviews, and images of vehicles or locations, is the intellectual property of Chougdali Travel.
  • You may not copy, reuse, or reproduce this content without our express written permission.

7. Governing Law & Dispute Resolution

  • These Terms shall be governed and interpreted according to the laws of the Kingdom of Morocco.
  • In case of disputes, we prefer to resolve matters amicably through direct negotiation by phone or email.

8. Third-Party Services

  • We collaborate with third-party providers to offer the best experience possible. However, their services are subject to the descriptions and limitations listed on our website.
  • Customers are advised to read all service details carefully before booking.

9. Amendments to These Terms

  • We may update these Terms and Conditions at any time.
  • Any changes will be communicated through:
    • A “Last Updated” date at the top of this page
    • A banner notification on our website
    • Direct email to our customers

10. Contact Information

Thank you for choosing Chougdali Travel. We look forward to making your journey memorable!

Cancellation & Refund Policy

Last updated: 09/04/2025

Chougdali Travel aims to provide clear and fair cancellation and refund terms for all our services. Please review the details below carefully.

1. Service Categories

  1. Tours, Excursions & Activities
  2. Transfers

2. Cancellation Windows & Refund Amounts

  • Tours, Excursions & Activities
    • Full Refund: Cancellations made between the booking date and 7 days before the scheduled start date of the service will receive a 100% refund of the booking amount.
    • No Refund: Cancellations made within 7 days of the service start date are not eligible for a refund.
  • Transfers
    • Full Refund: Cancellations made between the booking date and 1 hour before the scheduled departure time will receive a 100% refund.
    • No Refund: Cancellations made less than 1 hour before departure are not eligible for a refund.

3. Non‑Refundable Fees

  • Customers are responsible for any PayPal transaction fees incurred during the refund process.

4. Refund Process

  • How to Request: To request a refund, please email us at contact@chougdalitravel.com with your booking reference number.
  • Processing Time: Refunds will be processed within 3–5 business days after approval of the request.

5. Exceptions & Force Majeure

  • Chougdali Travel is not responsible for cancellations due to:
    • Adverse weather conditions
    • Political unrest or government actions
    • Any events outside the scope of our services
  • Rescheduling: Depending on the circumstances, we may offer rescheduling options. We strive to protect our customers’ interests wherever possible.

6. Third‑Party Provider Cancellations

If a third‑party vendor (e.g., hotel, activity operator) cancels or significantly alters a service, we will notify you via email and offer the following options:

  1. Cancel & Full Refund: Receive a 100% refund of the booking amount.
  2. Alternative Service: Replace the canceled service with another of similar or higher value at no additional cost.

7. Policy Updates

  • We may update this Cancellation & Refund Policy at any time.
  • Notification Methods:
    • “Last updated” date at the top of this page
    • Banner notification on our website
    • Email notice to affected customers

For any questions regarding this policy, please contact us at contact@chougdalitravel.com.

Cookie Policy

Last updated: 09/04/2025

Chougdali Travel (“we”, “us”, “our”) uses cookies and similar tracking technologies to enhance your experience on our website. This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit websites. They help websites recognize your device and remember information about your preferences or past actions.

2. Our Current Cookie Usage

  • None: We do not currently use cookies or tracking technologies on our website.

3. Future Cookie Plans

In the future, we plan to implement the following tools, which use cookies and similar technologies:

  • Google Analytics: To measure site traffic, user behavior, and improve site performance.
  • Marketing/Tracking Tools: Such as social media pixels and ad networks to deliver relevant advertising.

4. Types of Cookies We May Use

  • Necessary Cookies:
    • Essential for the website to function properly (e.g., session management, security features).
  • Analytics Cookies:
    • Collect information about how visitors use the site (e.g., page views, time spent).
    • Help us understand and improve website performance.
  • Marketing Cookies:
    • Track visitor behavior across websites to display relevant advertisements.
    • May be set by third‑party advertising partners.

5. Managing Cookies

You can control or delete cookies as you wish. Below are instructions for managing cookies in common browsers:

  • Google Chrome:
    1. Click the three dots in the top-right corner and select “Settings.”
    2. Under “Privacy and security,” click “Third-party cookies.”
    3. Choose your preferred settings or click “See all site data and permissions” to delete specific cookies.
  • Mozilla Firefox:
    1. Click the three horizontal lines in the top-right corner and select “Options.”
    2. Go to “Privacy & Security.”
    3. Under “Cookies and Site Data,” click “Manage Data” or “Clear Data.”
  • Safari (Mac):
    1. Click “Safari” in the top menu and select “Preferences.”
    2. Go to the “Privacy” tab.
    3. Click “Manage Website Data” to remove cookies or adjust settings.
  • Microsoft Edge:
    1. Click the three dots in the top-right corner and select “Settings.”
    2. Click “Cookies and site permissions.”
    3. Under “Manage and delete cookies and site data,” choose your preferences.

6. Your Consent

By continuing to use our website after cookies are implemented, you consent to our use of cookies in accordance with this policy. You can withdraw consent at any time by deleting cookies or adjusting your browser settings.

7. Link to Privacy Policy

For more information about how we collect, use, and protect your personal data, please see our Privacy Policy.

8. Policy Updates

We may update this Cookie Policy from time to time. We will notify you of any changes by:

  • Updating the “Last updated” date at the top of this page.
  • Displaying a banner notification on our website.
  • Sending an email to registered users if significant changes are made.

If you have any questions about our Cookie Policy, please contact us at contact@chougdalitravel.com.

Children’s Policy

Last updated: 09/04/2025

At Chougdali Travel, the safety and comfort of our youngest travelers is a top priority. This Children’s Policy outlines age definitions, pricing, supervision, and safety requirements for minors participating in our tours and services.

1. Age Definitions

We use the following age categories for pricing and participation:

  • Infant: 0–2 years
  • Child: 3–11 years
  • Adult: 12 years and above

2. Pricing & Discounts

  • Infants (0–2 years): Travel free of charge.
  • Children (3–11 years): Eligible for discounted rates, with discounts varying by service type (e.g., 50% off a standard tour fare).
  • Adult (12+): Full adult rate applies.

Note: Specific child and infant rates depend on the booked service and will be displayed on the service page or provided upon request.

3. Supervision Requirements

  • All children and infants must be accompanied by a paying adult throughout the duration of the service.
  • We provide child‑specific equipment (e.g., car seats, safety harnesses) where applicable.

4. Liability & Consent

  • Parents or legal guardians must sign a consent and liability waiver on behalf of minors before the start of any activity.
  • Additional fees may apply for specialized equipment (e.g., child helmets, life jackets).

5. Safety Measures

  • Safety protocols vary by activity; however, ensuring the safety of children is our highest priority.
  • Please review the specific safety guidelines on each service page and inform us of any special needs in advance.

6. Age Restrictions on Activities

  • Certain activities have minimum age requirements (e.g., camel rides may require children to be at least 5 years old).
  • Customers must read the age restrictions detailed on each service page before booking.

7. Documentation

  • Children cannot book independently; all bookings must be made by an adult.
  • Please have valid identification (e.g., birth certificate, passport) for all minors available upon request.

8. Cancellation & Refunds for Children

9. Special Amenities

  • We offer child‑friendly meals, strollers, and other amenities based on the booked service.
  • Please request any special amenities at the time of booking.

If you have any questions or need further assistance regarding traveling with children, please contact us at contact@chougdalitravel.com or call +212 660 206 324 (customer service) or +212 664 465 115 (founder).

Disclaimer

Last updated: 09/04/2025

The information provided by Chougdali Travel (“we,” “us,” or “our”) on https://www.chougdalitravel.com (the “Site”) is for general informational purposes only. All content on the Site is provided in good faith; however, we make no representation or warranty of any kind regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

1. No Professional Advice

The content on this Site does not constitute professional travel, legal, or medical advice. You should not rely on any information on the Site as a substitute for professional advice tailored to your specific circumstances.

2. External Links

The Site may contain links to third-party websites or services that are not owned or controlled by Chougdali Travel. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. Links are provided solely for convenience and do not imply endorsement.

3. “As Is” and “As Available”

All services and content provided on the Site are offered on an “as is” and “as available” basis, without warranties of any kind, either express or implied. Chougdali Travel disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

4. Limitation of Liability

To the maximum extent permitted by law, Chougdali Travel shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your access to, use of, or inability to use the Site or our services.

5. Errors and Omissions

We do not guarantee that the Site will be error-free, complete, or up-to-date. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

6. Changes to this Disclaimer

We may update this Disclaimer from time to time. Changes will be indicated by a new “Last updated” date at the top of this page.

If you have any questions about this Disclaimer, please contact us at contact@chougdalitravel.com.

Accessibility Statement

Last updated: 09/04/2025

Chougdali Travel is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to make our website https://www.chougdalitravel.com accessible and user-friendly by following best practices and standards.

1. Standards Compliance

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C).

2. Measures to Support Accessibility

To improve accessibility, we have taken the following measures:

  • Implemented semantic HTML for better screen-reader compatibility.
  • Added descriptive alt text to all meaningful images.
  • Ensured keyboard navigability for all interactive elements.
  • Maintained sufficient color contrast between text and backgrounds.
  • Used ARIA (Accessible Rich Internet Applications) attributes where necessary.

3. Ongoing Efforts

  • We regularly test our site using automated tools (e.g., WAVE, Lighthouse) and manual audits.
  • We update our design and development processes to include accessibility checks.
  • We train our team on accessibility best practices.

4. Known Limitations & Alternatives

  • Some older PDF documents may not be fully accessible.
  • We are working to update all legacy content and documents.
  • If you encounter any content that you cannot access, please contact us (see below) for assistance or an alternative format.

5. Feedback & Contact Information

If you have difficulty accessing any part of this website or need assistance with content, please contact us:

Please provide details about the specific content or functionality you had difficulty with, and we will make all reasonable efforts to provide you with the information in an accessible format.

6. Enforcement Procedure

This statement is governed by the Kingdom of Morocco’s digital accessibility requirements. If you believe we have not met these standards, you may contact our team or file a complaint with the relevant authorities.

Thank you for helping us improve accessibility for all our users.