Welcome to our FAQ section. Here you’ll find answers to the most common questions about our services at Chougdali Travel.

1. Booking and Reservations

  • How do I book a tour or service with Chougdali Travel? You can book directly through the booking form found on each service page.
  • What payment methods are accepted? We currently accept payments via PayPal.
  • Is a deposit required to secure my booking? You will be required to pay the full amount at the time of booking.

2. Cancellation and Refunds

  • What is your cancellation policy? Please read our Cancellation & Refund Policy for complete details.
  • How do I request a refund? You can request a refund via our official email: contact@chougdalitravel.com.
  • Are there any non-refundable fees? No, but please note that PayPal fees are the customer’s responsibility.

3. Services Offered

  • What types of tours and excursions do you offer? We offer private and group tours, excursions, and activities.
  • Do you provide airport transfers? Yes, we offer airport transfer services.
  • Can I customize a tour itinerary? Yes, you can request a custom itinerary via email. This will be streamlined once our customer portal is available.

4. Pricing and Fees

  • Are there any additional fees not included in the tour price? PayPal fees are paid separately.
  • Is tipping included? Tipping is not included. Here is a general guide:
    • Drivers: $15–$20 per day
    • Guides: $25–$30 per day
    • Luggage porters at hotels: $5 per hotel

5. Accommodations and Transportation

  • What types of accommodations are included? Accommodations include hotels, desert camps, and traditional riads.
  • Will I have to carry my own luggage? No, the hotel staff is responsible for carrying your luggage.
  • What transportation methods are used during the tours? We use cars, camels, and other appropriate modes of transport depending on the tour.

6. Group Tours

  • What is the typical group size for your tours? Our group tours typically have 17 participants.
  • Will I enjoy traveling with strangers? We strive to create a warm and familial environment during our group tours.
  • Is there a minimum number of participants required for a tour? Yes, each tour requires a minimum number of participants.

7. Solo Travelers

  • I’m a single traveler; will I be charged a single supplement? The single supplement charge depends on the specific service and availability. In some cases, solo travelers may be charged an additional fee to cover the cost of a private room or single-use transport. Please contact us to discuss your case and available options.
  • Can I join a tour late or leave it early? Yes, but please inform us in advance.

8. Special Requirements

  • Can you accommodate dietary restrictions or food allergies? Yes, please notify us in advance.
  • What if I have mobility issues or require special assistance? Depending on the service, we can accommodate. Please check the service descriptions and guidelines.

9. Safety and Health

  • What safety measures are in place during the tours? Please refer to the FAQ section on each service page for more specific details.
  • Do I need travel insurance? Travel insurance is not included. It is your responsibility to arrange suitable coverage.

10. Preparation and Packing

  • What should I pack for my tour? Please refer to the FAQ section on the dedicated service page.
  • Are there any luggage restrictions? Refer to the FAQ section on the dedicated service page for specific advice.

11. During the Tour

  • Will I have free time during the tour? Yes, our itineraries include free time for personal exploration.
  • Are meals included in the tour package? Please see the included/excluded section in the service description.
  • What is the tipping policy for guides and drivers?
    • Drivers: $15–$20 per day
    • Guides: $25–$30 per day

12. Post-Tour

  • How can I provide feedback about my experience? You can leave a review on the booked service page or via Google Reviews.
  • Do you offer discounts for future bookings or referrals? Yes, we aim to implement this feature in our website soon. Currently, contact us via email for referrals and loyalty offers.

If you have further questions, don’t hesitate to contact us at contact@chougdalitravel.com.