Last updated: 09/04/2025

This policy governs the collection, publication, and management of customer reviews and testimonials on Chougdali Travel’s website and marketing materials.

1. Collection Methods

  • On‑Site Review Form: Customers may submit reviews directly via our website’s review form after completing a service.
  • Third‑Party Platforms: We collect and display reviews from Google Reviews and TripAdvisor.
  • Incentives: To encourage honest feedback, customers may receive a small discount coupon (e.g., 5% off next booking) upon submitting a review, in compliance with advertising guidelines (no conditional requirement to provide positive feedback).

2. Eligibility

  • Verified Customers Only: Only customers who have completed a booking with Chougdali Travel are eligible to submit reviews.
  • No Employee or Affiliate Reviews: Employees, affiliates, and family members are not permitted to post reviews.

3. Moderation & Approval

  • Pre‑Screening: All reviews are reviewed by our team before publication.
  • Rejection Criteria: Reviews may be rejected or edited if they contain:
    • Profanity or hate speech
    • Personal or sensitive information (e.g., contact details)
    • Irrelevant or off‑topic content
    • Evidence of fraudulent or incentivized bias beyond the disclosed coupon

4. Publication & Attribution

  • Attribution: We publish the name provided by the customer; no additional personal details are displayed.
  • Updates: Customers may request to update or amend their review via email (reviews@chougdalitravel.com), pending our portal’s completion.

5. Use of Testimonials

  • Placement: Testimonials may appear on our homepage, relevant service pages, and marketing materials.
  • Marketing Rights: We reserve the right to use customer reviews in promotional campaigns, on social media, and in print materials.

6. Third‑Party Reviews

  • Display & Linking: We may display excerpts and link directly to full reviews on Google Reviews and TripAdvisor.
  • Segregation: Third‑party reviews are kept in a dedicated section separate from on‑site reviews to maintain clarity.

7. Legal & Privacy

  • Consent: By submitting a review, customers grant Chougdali Travel permission to publish their feedback.
  • Data Protection: We do not display any sensitive or personal data in reviews.

8. Incentives & Compliance

  • Best Practices: Incentives are offered as a token of appreciation and are not contingent on positive feedback. We comply with advertising standards to ensure transparency.

9. Contact for Issues

If you have questions or concerns about our review policy or wish to dispute a review, please contact us:

Thank you for helping us improve our services through your honest feedback!